Harnessing technology is crucial to learning and life at Northeastern. Connect with key tech resources, from Wi-Fi to the newest apps that personalize experiences and empower productivity.
First Things First
Accounts and Access
Your Online Account
Northeastern accounts open the way to university resources, including the Student Hub and email accounts. Username and password are set up at the time of account claim. To claim a Northeastern student account, click the unique link in the email (valid for 60 days after receipt) to begin the process. If it has been more than 60 days, contact the IT Service Desk.
Appropriate Use Policy
All Northeastern community members are responsible for following the Northeastern University Appropriate Use of Computer and Network Resources Policy. The policy is available in PDF format.
All Northeastern community members are responsible for helping keep the university safe from phishing and other security threats. Northeastern will never ask you to confirm your username and password in an email. Use the Report Message button in your Outlook client to immediately report a suspicious email. If you have any reason to believe that your account has been compromised, report it immediately to the IT Service Desk. Learn more at Get Secure.
2FA and Your Account
Two-factor authentication (2FA) is a security measure that protects your online identity and personal information. It’s also required to access many university systems and services. Enroll today.
Connect to the Internet
Northeastern supports all commonly used browsers (Chrome, Edge, Safari, Firefox) and offers both wired and wireless options for connecting compatible devices to the internet.
NUwave is the secure wireless network for laptops, phones, and other personal devices in residence halls, classrooms, and across campus. Use your Northeastern online account username and password to connect.
ResNet is the high-bandwidth, high-speed wired network available in Northeastern residence halls (but not leased properties). Computers, game consoles, and smart TVs must be registered to connect with ResNet by visiting resnet.northeastern.edu.
NURes-Device, an open Wi-Fi network, is available in the residence halls (but not leased properties) to support certain devices that are not compatible with NUwave. Amazon Echo and Fire devices, smart TVs, and gaming consoles must be registered to connect to NURes-device.
Eduroam is the secure roaming wireless network developed for and used by the international research and education community. Students, faculty, and staff can access the Eduroam network at locations worldwide.
To connect, follow the same process as connecting to NUwave, except select Eduroam as Wi-Fi network, and enter your Northeastern online account username, followed by ‘@northeastern.edu’ (firstname.lastname@example.org).
Helpful Sites and Apps
Tech Service Portal
Go to the Tech Service Portal for complete IT support, including answers to IT questions technology solutions, and tech support- all in one location. The IT Service Desk is also available for direct support, 24/7 by email, chat, and phone.
Canvas is the learning management system (LMS) where students can view class materials, submit assignments, and communicate with instructors and classmates. The Canvas mobile app provides quick and easy access for students with iOS or Android devices.
Stay informed on the status of the university’s IT systems, and sign up for notifications of scheduled maintenance periods or known outages.
Communities at Northeastern
Communities are where Northeastern students can start and participate in groups based on academic interests, residence halls and floors, sports, hobbies, and anything else that brings people together. Apple and Android users can also participate in Communities on their phones.
The Student Hub is a desktop and mobile-friendly launchpad to help students navigate and keep track of their Northeastern experience. Features include a Canvas and, Microsoft 365 integration as well as links to many university services such as Financial Aid and the dining plan.
On-demand Technology Services
It’s easier than ever to find information about technology support at Northeastern through the Services Now Mobile app.
- Technology Support: Report an IT issue, request technology services, manage loaned devices, and more.
The Now Mobile App is free and can be found in the Apple App Store or the Google Play Store for Android users.
Northeastern University provides free access to LinkedIn Learning to help fuel learning and professional development. Log in to LinkedIn Learning to start exploring.
Collaboration and Creativity
Northeastern email accounts include downloads of the Office suite on up to five personal devices, and the online and mobile versions of the Office apps. Microsoft Teams, the preferred online collaboration hub at Northeastern, allows users to store files and apps, hold conversations and meetings, make voice calls, and even access the Student Hub.
Sign in to Microsoft 365:
- Visit portal.office.com.
- Type in your Northeastern online account username
- Use your Northeastern online account password.
Adobe Creative Cloud
Northeastern offers the full Adobe Creative Cloud suite for students at no cost. Request access to begin using more than 20 Adobe applications, including:
- Photoshop: The legendary graphics application.
- Premiere: Pro-level video editing.
- Acrobat DC: Create and edit PDFs.
- Illustrator: Make amazing vector art.
- Adobe Stock: Extensive image library.
And much more! Sign up for your Adobe CC license today.
Choose Your Laptop
When buying a new computer, check with your college or school to determine any specific hardware requirements. The general minimum specifications recommended by the university can be found on the device discounts site.
Loaner laptops can be obtained through lending lockers at Snell Library. Visit the IT Service Desk to reserve a laptop, retrieve it from a designated locker, and then return it to a locker when finished. Vending machines in Snell Library provide power adapters, recorders, presentation clickers, and other technology items for loan.
Computer issues can be reported to the IT Service Desk, and a technician will troubleshoot the issue online. If any issue cannot be resolved online, IT will coordinate a convenient repair option, including the option to drop off the computers at one of the Snell Library lockers.
Print Your Documents
Students have access to general-use printers in several campus locations. The PaperCut software allows students to release printed materials at any of these locations.
Comcast Xfinity Streaming is available to students in Northeastern residence halls. A smart television is recommended for accessing the stream service, which offers more 200 live streaming TV channels, on-demand shows, and movies.