Students

Harnessing technology is key to learning and life at Northeastern. Connect with key tech resources, from Wi-Fi to the newest apps to personalize experiences and empower productivity. 

Welcome Back

Return to Campus

FAQs along with helpful resources as faculty, students and staff return to campus.  

Leverage key technology and wellness resources on campus.  

First Things First

Accounts and Access

Your online account

Northeastern accounts open the way to university resources, including the Student Hub and email accounts. Username and password are set up at the time of account claim. To claim a Northeastern student account, click the unique link in the email (valid for 60 days after receipt) to begin the process of claiming the Northeastern online account. If it has been more than 60 days, contact the IT Service Desk.

Appropriate Use Policy

All Northeastern community members are responsible for following the Northeastern University Appropriate Use of Computer and Network Resources Policy. The policy is available in PDF format.

Get Secure

All Northeastern community members are responsible for helping keep the university safe from phishing and other security threats. Northeastern will never ask you to confirm your username and password in an email. Use the Report Message button in your Outlook client to immediately report a suspicious email. If you have any reason to believe that your account has been compromised, report it immediately to the IT Service Desk. Learn more at Get Secure.

2FA and your account

Two-factor authentication (2FA) is a security measure that protects your online identity and personal information. It’s also required to access many university systems and services. Enroll today

Connect to the Internet

Northeastern supports all commonly used browsers (Chrome, Edge, Safari, Firefox), and offers both wired and wireless options for connecting compatible devices to the internet.

NUwave

NUwave is the secure wireless network for laptops, phones, and other personal devices in the residence halls, classrooms, and across campus. Use your myNortheastern username and password to connect.

ResNet

ResNet is the high-bandwidth, high-speed wired network available in Northeastern residence halls (but not leased properties). Computers, game consoles, and smart TVs must be registered to connect with ResNet by visiting resnet.northeastern.edu.

NURes-Device

NURes-device, an open wi-fi network, is available in the residence halls (but not leased properties) to support certain devices that are not compatible with NUwave. Amazon Echo and Fire devices, smart TVs, and gaming consoles must be registered to connect to NURes-device.

Eduroam

Eduroam is the secure, roaming wireless network developed for, and used by, the international research and education community. Students, faculty and staff can access the eduroam network at locations worldwide. 

To connect, follow the same process as connecting to NUwave, except select eduroam as Wi-Fi network, and enter myNortheastern username, followed by ‘@northeastern.edu’ (j.doe@northeastern.edu).

Bookmark This

Helpful Sites and Apps

Tech Service Portal

Go to the Tech Service Portal for complete IT support, including answers to IT questions technology solutions, and tech support- all in one location. The IT Service Desk is also available for direct support, 24/7 by email, chat, and phone.

Canvas

Canvas is the learning management system (LMS) and online classroom portal, where students can view class materials, submit assignments, and communicate with professors and classmates. The Canvas mobile app provides quick and easy access for students with iOS or Android devices. 

Statuspage

Stay informed on the status of the university’s IT systems, and sign up for notifications of scheduled maintenance periods or known outages.  

Communities at Northeastern

Communities are where Northeastern students can start and participate in groups based on academic interests, residence halls and floors, sports, hobbies, and anything else that brings people together. Apple and Android users can also participate in Communities on their phones.

Student Hub

The Student Hub is a desktop and mobile-friendly launchpad to help students navigate and keep track of their Northeastern experience. Features include a Canvas and, Microsoft 365 integration as well as links to many university services such as Financial Aid and the dining plan. 

On-demand Technology and Wellness Services

It’s easier than ever to find information about technology support and wellness at Northeastern through the Services Now Mobile app.

  • Technology Support: Report an IT issue, request technology services, manage loaned devices, and more.
  • Wellness: Submit daily wellness checks, monitor COVID-19 symptoms, access testing resources, and other wellness-related resources.

The Now Mobile App is free and can be found in the Apple App Store or the Google Play Store for Android users.

Productivity Tools

Collaboration and Creativity

Microsoft 365/Teams

Northeastern email accounts include downloads of the Office suite on up to 5 personal devices and the online and mobile versions of the Office apps. Microsoft Teams is the preferred online collaboration hub at Northeastern, where you can not only store files and apps but also hold conversations, meetings make voice calls, and even access the Student Hub. 

How to sign in to Microsoft 365:  

  1. Visit portal.office.com.  
  1. Type in your myNortheastern username.
  1. Use your myNortheastern password. 

Adobe Creative Cloud

Northeastern offers the full Adobe Creative Cloud suite for students at no cost. Request access to begin using over 20+ Adobe applications, including:  

  • Photoshop: The legendary graphics application.  
  • Premiere: Pro-level video editing. 
  • Acrobat DC: Create and edit PDFs. 
  • Illustrator: Make amazing vector art. 
  • Adobe Stock: Extensive image library.  

And much more! Sign up for your Adobe CC license today.

Hardware

Choose Your Laptop

Purchasing

When buying a new computer, be sure to check with your college or school on any specific hardware requirements that you should consider. There are, however, general minimum specifications that the university can recommend, which can be found on the device discounts site. 

Borrowing

Loaner laptops can be obtained through lending lockers at Snell Library. Visit the IT Service Desk to reserve a laptop, then find it in a designated locker. Return it to a locker when finished. Vending machines in the Snell Library will provide power adapters, recorders, presentation clickers, and other technology items for loan. 

Repair

When you report an issue with your computer to the IT Service Desk, a technician will attempt to troubleshoot the issue with you online. If the issues can’t be completely resolved online, IT will coordinate a convenient repair option including the option to drop off your computers at one of the Snell Library lockers. 

Printing

Print Your Documents

Students have access to general-use printers in several campus locations. PaperCut is the software that allows students to release printed materials at any of these locations.

Watch TV

Xfinity Stream

Comcast Xfinity Streaming service is available to students in Northeastern residence halls. A smart television is recommended for accessing the Stream service, which offers over 200+ live streaming TV channels, on-demand shows, and movies.