Staff
Empower productivity and leverage vital technology for organizational success and team collaboration, regardless of location. Grow digital dexterity and discover the latest tech resources for working at Northeastern.
First Things First
Accounts and Access
Your Online Account
Northeastern accounts open the way to online university resources, including the Employee Hub and the Canvas learning management system. Usernames and passwords are set up when accounts are first claimed and can be managed by visiting accounts.northeastern.edu.
MFA and Your Account
Multi-factor authentication (MFA) is a security measure that protects your online identity and personal information. It’s also required to access many university systems and services. Duo is currently the most common MFA service used by the university.
Appropriate Use Policy
All staff are responsible for following the Northeastern University Appropriate Use of Computer and Network Resources Policy.
Get Secure
All Northeastern community members are responsible for helping keep the university safe from phishing and other security threats. Northeastern will never ask you to confirm your username and password in an email. Use the Report Message button in your Outlook client to immediately report a suspicious email. If you have any reason to believe that your account has been compromised, email phishcatcher@northeastern.edu to immediately report it to the Office of Information Security.
Learn more at security.its.northeastern.edu >
Connect to the Internet
Northeastern supports all commonly used browsers (Chrome, Edge, Safari, Firefox) and offers both wired and wireless options for connecting compatible devices to the internet.
NUwave
NUwave is the secure wireless network for laptops, phones, and other personal devices in in residence halls and classrooms and across campus. Use your Northeastern online account username and password to connect.
Remote Access – GlobalProtect
The university’s VPN provides safe and secure access to NUnet resources from off-campus locations. Install GlobalProtect, the university’s VPN software, on your device to get started.
NUnet
NUnet is the high-bandwidth, high-availability wired network available in academic and administrative buildings on all campuses and in all research facilities. To connect to NUnet, simply connect a device to the active port using an ethernet cable.
eduroam
eduroam is the secure roaming wireless network developed for and used by the international research and education community. Students, faculty, and staff can access the eduroam network at locations worldwide.
To connect, follow the same process as connecting to NUwave, except select eduroam as Wi-Fi network, and enter your Northeastern online account username, followed by ‘@northeastern.edu’ (j.doe@northeastern.edu).
Productivity Tools
Conferencing and Collaboration
Microsoft Teams
Microsoft Teams, the preferred online collaboration hub at Northeastern, supports file storage, application integration, conversations, meetings, and voice calls. Teams is accessible online as well as through desktop and mobile applications. See this Zoom-Teams comparison.
Need help getting started? Learn the basics of Microsoft Teams and Teams meetings by taking the Introduction to Microsoft Teams Training.
Microsoft 365 including Office
Microsoft 365 is a cloud-based suite of applications available to all faculty, staff, and students. This includes an @northeastern email account and calendar, downloads of the Office suite on up to five personal devices, and online and mobile versions of the Office apps.
Sign in to Office 365:
- Visit portal.office.com.
- Enter in your Northeastern account username followed by “@northeastern.edu” and hit next.
- Select Active Directory.
- Use your Northeastern password.
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Helpful Sites and Apps
Tech Service Portal
Go to the Tech Service Portal for complete IT support. Get answers to IT questions, find technology solutions and tech support in one location. Reach out to us— chat, email, or call to get help now.
Mobile App for University Services
It’s easier than ever to find information about technology support at Northeastern through the Service Now Mobile app. Receive technology support by reporting an IT issue, requesting technology services, managing loaned devices, and more.
The Now Mobile App is free and can be found in the Apple App Store or the Google Play Store for Android users.
Digital Repository
The Digital Repository Service is a secure repository system, designed to store and share scholarly, administrative, and archival materials. Members of the Northeastern community are encouraged to sign in to access additional content that may not be publicly available. For more information about the DRS or for help getting started, visit the DRS subject guide.
Communities at Northeastern
Communities is an online destination where Northeastern faculty, staff, and students can start and participate in groups based on interests, specialties, and anything else that brings people together.
Statuspage
Stay informed on the status of the university’s IT systems, and sign up for notifications of scheduled maintenance periods or known outages.
Learn as You Go
Training Opportunities
Leverage Northeastern-supported training opportunities to learn as you go.
Technology Training
Browse Northeastern’s schedule of workshops and training on teaching technologies, hybrid learning (NUflex), and collaboration software.
LinkedIn Learning
Explore more than 5,000 on-demand courses on business, creative, and technology skills to support professional development that are available to you through your Northeastern affiliation.
Gartner IT
Access more than 100,000 documents and research on tech products and trends, business IT issues, and more from the world’s leading information technology research and advisory company.