Staff

Empower productivity and leverage vital technology for organizational success and team collaboration, regardless of location. Grow digital dexterity and discover the latest tech resources for working at Northeastern.

Welcome Back

Return to Campus

FAQs and helpful resources as faculty, students, and staff return to campus 

See what’s new for leveraging key technology and wellness resources on campus.  

First Things First

Accounts and Access

Your Online Account

Northeastern accounts open the way to online university resources, including the Northeastern portal and the Canvas learning management system. Usernames and passwords are set up when accounts are first claimed and can be managed by visiting accounts.northeastern.edu.

2FA and Your Account

Two-factor authentication (2FA) is a security measure that protects your online identity and personal information. It’s also required to access many university systems and services. Enroll today

Appropriate Use Policy

All staff are responsible for following the Northeastern University Appropriate Use of Computer and Network Resources Policy.

Get Secure

As a member of the Northeastern community, you’re responsible for helping keep the university safe from phishing and other security threats. Northeastern will never ask you to confirm your username and password in an email. Use the Report Message button in your Outlook client to immediately report a suspicious email. If you have any reason to believe that your account has been compromised, report it immediately to the IT Service Desk. Learn more at Get Secure.

Connect to the Internet

Northeastern supports all commonly used browsers (Chrome, Edge, Safari, Firefox) and offers both wired and wireless options for connecting compatible devices to the internet.

NUwave

NUwave is the secure wireless network for laptops, phones, and other personal devices in in residence halls and classrooms and across campus. Use your Northeastern online account username and password to connect.

Remote Access – GlobalProtect

The university’s VPN provides safe and secure access to NUnet resources from off-campus locations. Install GlobalProtect, the university’s VPN software, on your device to get started.

NUnet

NUnet is the high-bandwidth, high-availability wired network available in academic and administrative buildings on all campuses and in all research facilities. To connect to NUnet, simply connect a device to the active port using an ethernet cable.

Eduroam

Eduroam is the secure roaming wireless network developed for and used by the international research and education community. Students, faculty, and staff, can access the Eduroam network at locations worldwide. 

To connect, follow the same process as connecting to NUwave, except select Eduroam as Wi-Fi network, and enter your Northeastern aaccount username, followed by ‘@northeastern.edu’ (j.doe@northeastern.edu).

Productivity Tools

Conferencing and Collaboration

Microsoft Teams

Microsoft Teams, the preferred online collaboration hub at Northeastern, supports file storage, application integration, conversations, meetings, and voice calls. Teams is accessible online as well as through desktop and mobile applications. See this Zoom-Teams comparison. 

Microsoft 365 including Office

Microsoft 365 is a cloud-based suite of applications available to all faculty, staff, and students. This includes an @northeastern email account and calendar, downloads of the Office suite on up to five personal devices, and online and mobile versions of the Office apps.  

Sign in to Office 365: 

  1. Visit portal.office.com
  2. Enter in your Northeastern account username followed by “@northeastern.edu” and hit next.
  3. Select Active Directory.
  4. Use your Northeastern password. 

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Helpful Sites and Apps

Tech Service Portal

Go to the Tech Service Portal for complete IT support. Get answers to IT questions, find technology solutions and tech support in one location. Reach out to us— chat, email, or call to get help now.

On-demand Technology and Wellness Services 

It’s easier than ever to find information about technology support and wellness at Northeastern through the Services Now Mobile app.

  • Technology Support: Report an IT issue, request technology services, manage loaned devices, and more.
  • Wellness: Submit daily wellness checks, monitor COVID-19 symptoms, symptoms, and access testing resources and other wellness-related resources.

The Now Mobile App is free and can be found in the Apple App Store or the Google Play Store for Android users.

Daily Wellness Check

All Northeastern faculty, staff, and students who come to campus are required to complete a Daily Wellness Check to monitor for symptoms of COVID-19. This requirement includes faculty, staff, and students across our global campuses, and students who live off campus and come to campus. 

Communities at Northeastern

Communities is an online destination where Northeastern faculty, staff, and students can start and participate in groups based on interests, specialties, and anything else that brings people together.

Statuspage

Stay informed on the status of the university’s IT systems, and sign up for notifications of scheduled maintenance periods or known outages.  

Learn as You Go

Training Opportunities

Leverage Northeastern-supported training opportunities to learn as you go.

Technology Training

Browse Northeastern’s schedule of workshops and training on teaching technologies, hybrid learning (NUflex), and collaboration software. 

LinkedIn Learning 

Explore more than 5,000 on-demand courses on business, creative, and technology skills to support professional development that are available to you through your Northeastern affiliation.

Gartner IT

Access more than 100,000 documents and research on tech products and trends, business IT issues, and more from the world’s leading information technology research and advisory company.