Empower productivity and leverage vital technology for organizational success and team collaboration, regardless of location. Grow digital dexterity and discover the latest tech resources for working at Northeastern.
Return to Campus
FAQs and helpful resources as faculty, students, and staff return to campus
See what’s new for leveraging key technology and wellness resources on campus.
First Things First
Accounts and Access
Appropriate Use Policy
All staff are responsible for following the Northeastern University Appropriate Use of Computer and Network Resources Policy.
As a member of the Northeastern community, you’re responsible for helping keep the university safe from phishing and other security threats. Northeastern will never ask you to confirm your username and password in an email. Use the Report Message button in your Outlook client to immediately report a suspicious email. If you have any reason to believe that your account has been compromised, report it immediately to the IT Service Desk. Learn more at Get Secure.
NUwave is the secure wireless network for laptops, phones, and other personal devices in in residence halls and classrooms and across campus. Use your Northeastern online account username and password to connect.
Remote Access – GlobalProtect
The university’s VPN provides safe and secure access to NUnet resources from off-campus locations. Install GlobalProtect, the university’s VPN software, on your device to get started.
NUnet is the high-bandwidth, high-availability wired network available in academic and administrative buildings on all campuses and in all research facilities. To connect to NUnet, simply connect a device to the active port using an ethernet cable.
Eduroam is the secure roaming wireless network developed for and used by the international research and education community. Students, faculty, and staff, can access the Eduroam network at locations worldwide.
To connect, follow the same process as connecting to NUwave, except select Eduroam as Wi-Fi network, and enter your Northeastern aaccount username, followed by ‘@northeastern.edu’ (email@example.com).
Conferencing and Collaboration
Microsoft Teams, the preferred online collaboration hub at Northeastern, supports file storage, application integration, conversations, meetings, and voice calls. Teams is accessible online as well as through desktop and mobile applications. See this Zoom-Teams comparison.
Microsoft 365 including Office
Microsoft 365 is a cloud-based suite of applications available to all faculty, staff, and students. This includes an @northeastern email account and calendar, downloads of the Office suite on up to five personal devices, and online and mobile versions of the Office apps.
Sign in to Office 365:
- Visit portal.office.com.
- Enter in your Northeastern account username followed by “@northeastern.edu” and hit next.
- Select Active Directory.
- Use your Northeastern password.
Helpful Sites and Apps
Tech Service Portal
Go to the Tech Service Portal for complete IT support. Get answers to IT questions, find technology solutions and tech support in one location. Reach out to us— chat, email, or call to get help now.
On-demand Technology and Wellness Services
It’s easier than ever to find information about technology support and wellness at Northeastern through the Services Now Mobile app.
- Technology Support: Report an IT issue, request technology services, manage loaned devices, and more.
- Wellness: Submit daily wellness checks, monitor COVID-19 symptoms, symptoms, and access testing resources and other wellness-related resources.
Daily Wellness Check
All Northeastern faculty, staff, and students who come to campus are required to complete a Daily Wellness Check to monitor for symptoms of COVID-19. This requirement includes faculty, staff, and students across our global campuses, and students who live off campus and come to campus.
Communities at Northeastern
Communities is an online destination where Northeastern faculty, staff, and students can start and participate in groups based on interests, specialties, and anything else that brings people together.
Stay informed on the status of the university’s IT systems, and sign up for notifications of scheduled maintenance periods or known outages.
Learn as You Go
Leverage Northeastern-supported training opportunities to learn as you go.
Browse Northeastern’s schedule of workshops and training on teaching technologies, hybrid learning (NUflex), and collaboration software.
Explore more than 5,000 on-demand courses on business, creative, and technology skills to support professional development that are available to you through your Northeastern affiliation.